Support

Getting help

Write to support@byteshards.com for anything: a bug, a wrong answer on a card, a purchase that didn't unlock, a data request, or a feature you want.

What to include

• Device and OS — e.g. "iPhone 15, iOS 26.1" or "Pixel 8, Android 16".
• App version — shown next to Profile → Settings → About.
• What happened, and what you expected instead. A screenshot helps more than a description.
• For a purchase problem: the store you bought from and the receipt email from Apple or Google.

Reporting content

To report a factual error on a card, tap Report an issue in the row under the answer while you're studying it — pick a category, add a note, and a human reviews it. To report a shared answer or anything objectionable another learner wrote, email support@byteshards.com with the subject "Report content" and the card name — we aim to review and take down reported content within 24 hours.

Manage or cancel ByteShards Pro

Cancelling happens in your store account, not in the ByteShards app. Apple and Google own the billing relationship, so they are the only place a subscription can be changed or stopped. Deleting the app does not cancel a subscription, and neither does deleting your ByteShards account.

iPhone & iPad (App Store)

• Open Settings → tap your name at the top → Subscriptions → ByteShards → Cancel Subscription.
• Or from a browser: apps.apple.com/account/subscriptions.

Android (Google Play)

• Open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → ByteShards → Cancel subscription.
• Or from a browser: play.google.com/store/account/subscriptions.

What cancelling does

• Pro stays active until the end of the period you already paid for; it simply doesn't renew.
• Cancel at least 24 hours before the period ends, or the next period is charged.
• The free core stays free — every track, every answer, your streak, XP and history are untouched. Only the Pro features lock again.
• A lifetime purchase is one-time and has nothing to cancel.

Refunds

Purchases are made through the app store you downloaded from, so refunds are requested from that store and decided by them under their own policies. We never see your payment details and cannot issue a refund ourselves.

• Bought on iPhone or iPad: request it at reportaproblem.apple.com — sign in with your Apple Account, find the ByteShards purchase, choose "Request a refund".
• Bought on Android: request it at play.google.com/store/account/orderhistory, or through Google Play's refund help page.

If the app is broken for you, please email support@byteshards.com as well — a fix is usually faster than a refund, and if the store asks us to confirm the problem we will.

I paid but Pro isn't unlocked

• Tap Restore purchase on the Profile screen (it's also on the upgrade screen). Make sure the device is signed in to the same Apple Account or Google account that made the purchase.
• Purchases are tied to that store account, not to a ByteShards account, so a family member's device or a second store account won't see them.
• Store purchases can take a few minutes to settle. If it's still locked after a restore, email support@byteshards.com with the receipt from Apple or Google and we'll sort it out.

Delete your account

An account is optional in ByteShards — if you never signed in, there is nothing on our side to delete and uninstalling the app removes your data. If you did sign in, you can delete the account and all synced data at any time.

1 · In the app (fastest)

Profile → Settings → Delete account. This permanently removes your account, synced progress, league history, and friends links. It is immediate and cannot be undone.

2 · By email

Email support@byteshards.com with the subject "Delete my account", from the address you signed in with. We verify and delete within 30 days, and confirm when it's done.

Before you delete

• Deleting your account does not cancel a subscription — cancel it in your store settings first.
• A lifetime purchase can still be restored later on the same store account.
• Data stored only on your device is removed by uninstalling the app.

Full detail on what is kept and for how long is in the Privacy Policy.